info: Welcome to our live chat service. A Customer Service Advisor will be with you shortly. All chats will be recorded to make sure our service is up to scratch (don’t panic, it’s just for training and monitoring).
info: You are now chatting with Samantha.
Samantha: Hello, you're chatting with Samantha from Boden. How can I help you today?
Susanna: I need to send an apology to your chat staff. Yesterday I wrote in to ask about a 25% off code I'd received in the mail that wasn't working. In my enthusiasm for Boden I'd mistook a flyer from Garnet Hill (you are a little similar) for a Boden one. So I surely confused the courteous chat lady in insisting I had this code that wasn't working. She was generous enough to give me the 20% off code for first time buyers. As soon as chat ended I realized my mistake, and it was completely mine. And I decided it would be dishonest to use the code she'd given me and found an ebates code for 15% off instead. I feel absolutely terrible and wanted to send an apology and a thank you for treating me so well even though I was clearly confused. Please send this message onto your fellow chat co-workers and your manager. Sincerely, Susanna
Samantha: Thank you, that's very nice of you. Please feel free to use the 20% off promotion code, that was given to you. I will forward this to my manger. Do you happen to remember who you spoke with?
Susanna: No, I can't recall the name. So please just let the manager know and surely s/he will remember. Thanks again for being so awesome!
